About us

 

Computer Troubleshooters is...

  • A franchise network with over 400 total locations in 18 countries (over 150 locations in the US & Canada).

  • A reputation for friendly, professional computer service to Small Businesses and home users.

  • A business opportunity that let's computer professionals work for themselves, but not by themselves. 

Computer Troubleshooters (CTS) is an international network of small franchisees providing onsite computer services to small businesses.  Founders Wilson and Suzanne McOrist began developing the concept in 1996 after selling their previous franchise, Express Bookkeeping, which had grown to over 200 locations in Australia and New Zealand.  Computer Troubleshooters India was formed in 2004 by Vikram Chopra, who had previously built his own computer service business into one of the largest small business computer service firms in Gurgaon, Haryana.

Based on the proven marketing and business strategies that make CTS successful all over the world, Computer Troubleshooters India is continually expanding our franchise network into all parts of the country. One Regional Director in each state or region helps us coordinate and support other franchisees in that area.  Low cost advertising techniques have been refined over time, keeping our franchisees growing and profitable with a minimum of overhead.  And our national advertising program is already paying off, with nationwide service contracts supporting larger customers.

 

Local customers of every Computer Troubleshooters franchise benefit from the best of both worlds: the personal, friendly service you would expect from a small firm, with the support, expertise, and additional services (including application & website development and IT consulting) you expect from a large organization.   National and International customers benefit from our extensive international coverage, all coordinated through our Regional Directors in each area.  All customers benefit from our low cost, low overhead franchise design, which lets our franchisees charge lower rates than most of our competition while still providing superior service. 

 

Try us today!  For computer service, visit our SERVICES section, or go straight to CONTACT US to find the Troubleshooter nearest you.  If you're interested in becoming a Computer Troubleshooter, visit our FRANCHISE OPPORTUNITIES section for more information including a free infopack.  


Computer Troubleshooters Franchisee Training Conference
held in the United Kingdom

August, 1996:
Wilson McOrist sells his accounting franchise (Express Bookkeeping), begins research and development for a new small business computer service franchise.


June, 1997:
 
The first Computer Troubleshooters franchise opens in Sydney, Australia.

March, 1998:

Paul Anderson, in conjunction with CTS Australia, begins expanding the Computer Troubleshooters franchise into New Zealand.

February, 1999:

CTS has 17 franchisees across Australia and New Zealand.  
Chip Reaves & Wilson McOrist meet in Coffs Harbour, Australia to discuss bringing the Computer Troubleshooters concept to the USA.  

April, 1999:

Computer Troubleshooters enters the USA.

June, 2000:

Our expansion continues with Regional Directors in Singapore, England, and Canada.  Hong Kong was added just a few weeks later.

January, 2001:

Australian based Computer Troubleshooters now operates over 70 locations in eight countries, making it the largest  computer service franchise in the world.


January 2003:
Now operating in 12 countries with around 200 franchisees.

November 2004:
Computer Troubleshooters enters India  when Vikram Chopra begins converting his existing  business into a CTS Regional Director for Gurgaon..

January 2005:
Now operating in 18 countries with over 400 franchise locations!

 

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